Frequently Asked Questions
Everything you need to know about our barware, shipping, and service.
What materials are used in FLOW Barware products?
We use premium, food-grade materials including lead-free crystal, high-grade stainless steel, and durable borosilicate glass to ensure both longevity and a professional-grade experience for every cocktail enthusiast.
How do you ensure glassware doesn't break during shipping?
We utilize custom-designed, double-walled protective packaging and eco-friendly shock-absorbent materials. In the rare event that an item arrives damaged, we offer a no-quibble replacement policy.
Are your bar accessories dishwasher safe?
While many of our stainless steel tools are dishwasher safe, we recommend hand-washing our crystal glassware and plated bar tools (such as copper or gold finishes) to preserve their luster and prevent clouding over time.
What is your return policy?
We offer a 30-day window for returns on all unused items in their original packaging. If you are not completely satisfied with your purchase, simply contact our support team to initiate a return or exchange.
Do you offer international shipping?
Yes, we ship our barware collections worldwide. Shipping costs and delivery times vary by destination and are calculated automatically at checkout.
Can I purchase FLOW Barware items as a gift?
Absolutely. Most of our products come in high-quality, branded gift boxes. You can also add a personalized gift message at checkout, and we will ensure no pricing information is included in the package.